Proof Approval
Custom orders move into production after the proof and payment path are clear. Review proofs carefully for spelling, placement, size, color expectations, and product details before approval.
Shipping
Shipping timing depends on product availability, order size, proof approval, and carrier service. Tracking details are added when available and can be checked from the Track Order page or your account.
Returns
Custom-printed products are made for a specific order, so standard retail returns do not apply. We review issues involving production defects, incorrect items, shipping damage, or mismatches from the approved proof.
Issue Resolution
Contact us with your order number, photos when relevant, and a short description of the issue. We will review the order record, proof, and shipment details before recommending a replacement, correction, or other next step.