This Privacy Policy explains how [Legal business name], doing business as Antlers & Iron and/or Print Precise Pro ("we," "us," or "our"), collects, uses, discloses, and protects information when you visit printprecisepro.com, create an account, request a quote, upload artwork, place an order, approve a proof, contact us, or use our related ecommerce and order-management services.
1. Information We Collect
We collect information you provide directly, information generated through your use of the site, and limited information from service providers that help us operate the business.
Information you provide may include:
- Name, email address, phone number, business or organization name, shipping address, billing-related information, and account credentials.
- Product selections, sizes, colors, quantities, print locations, order notes, deadlines, quote details, and proof responses.
- Uploaded artwork, logos, design files, file names, file metadata, and production notes.
- Contact-form messages, support requests, administrative notes, and communication preferences.
- Saved addresses, profile information, and marketing opt-in status.
Information collected automatically may include:
- Device, browser, IP address, approximate location derived from IP address, pages viewed, referring pages, timestamps, session data, and security logs.
- Cookies or similar technologies needed for authentication, carts, checkout, fraud prevention, security, preferences, and site performance.
Payment information: We do not intend to store full payment card numbers on our servers. Payments are handled by third-party payment processors such as Stripe and, if enabled, PayPal. Those processors may collect and process payment information under their own privacy and security terms.
Sensitive information: Please do not upload or submit sensitive personal information unless it is necessary for the order. Artwork may contain names, images, or other personal information if you choose to include it. You are responsible for ensuring you have permission to submit artwork and personal content for printing.
2. How We Use Information
- Operate the website, accounts, carts, checkout, quotes, contact forms, order tracking, and admin tools.
- Review artwork, prepare proofs, validate print requirements, produce custom products, and fulfill orders.
- Calculate pricing, taxes, shipping, discounts, and order totals.
- Communicate about quotes, orders, proofs, revisions, production status, shipping, support, and account activity.
- Prevent fraud, abuse, spam, unauthorized access, and security incidents.
- Maintain business records, accounting records, legal records, and production history.
- Improve the site, product catalog, customer experience, and internal operations.
- Send marketing communications if you opt in or where permitted by law. You can opt out of marketing emails at any time.
3. Cookies, Analytics, and Security Tools
We use cookies and similar technologies for essential site functions such as account sessions, cart behavior, checkout, security, and preferences. We may also use performance or analytics tools to understand how the site is used and to improve the customer experience.
We use Cloudflare Turnstile or similar tools to help distinguish legitimate users from automated abuse on public forms.
At this time we do not use behavioral advertising pixels or cross-context targeted advertising tools. If we add those tools later, we will update this policy before enabling them and provide any legally required opt-out controls.
4. How We Share Information
We do not sell customer information in the ordinary sense of exchanging it for money.
We may share information with:
- Hosting, database, authentication, storage, security, and infrastructure providers, including Supabase, Cloudflare, Lovable, and deployment providers.
- Payment processors such as Stripe and PayPal.
- Shipping carriers, fulfillment partners, suppliers, print-production partners, and service providers needed to produce or deliver orders.
- Email, customer-support, analytics, fraud-prevention, accounting, tax, and administrative service providers.
- Professional advisors, such as attorneys, accountants, insurers, and auditors.
- Government authorities, courts, regulators, or other parties when required by law or necessary to protect rights, safety, security, or business operations.
- A successor organization if we are involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
Service providers are expected to use information only as needed to provide services to us or as otherwise permitted by law.
5. Artwork and Customer Content
Uploaded artwork and proof-related files are used to review, quote, produce, support, and document custom print orders. We may keep artwork and order details to support proof history, reorders, dispute resolution, quality control, accounting, and legal obligations.
Do not upload artwork unless you own it or have permission to use it for custom production. If artwork includes a person, brand, logo, organization name, trademark, copyrighted work, school, team, or other protected content, you are responsible for having the rights and permissions needed for printing.
6. Data Retention
We keep information for as long as reasonably needed for the purposes described in this policy, including order fulfillment, customer support, reorders, accounting, fraud prevention, legal compliance, warranty or issue handling, and dispute resolution.
Some information may be kept longer when required for tax, accounting, legal, security, or business-record purposes. If you ask us to delete information, we may retain certain records where legally permitted or required.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. These measures may include authentication controls, role-based access, private storage buckets, rate limits, server-side validation, restricted admin tools, secure payment processors, and security monitoring.
No website, database, storage system, or internet transmission can be guaranteed 100 percent secure. You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been compromised.
8. Your Choices and Privacy Rights
Depending on where you live and which privacy laws apply, you may have rights to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Opt out of marketing emails.
- Request information about how we use or disclose personal information.
- Appeal or challenge a denied privacy request where applicable.
- Opt out of certain sale, sharing, targeted advertising, profiling, or sensitive-data uses if those activities apply.
To make a privacy request, contact us at [Support email]. We may need to verify your identity before responding. If you use an authorized agent, we may require proof of authorization and may still need to verify your identity directly.
We will not discriminate against you for exercising legally protected privacy rights.
9. Marketing Emails
If you sign up for marketing or otherwise receive commercial emails from us, you can opt out using the unsubscribe instructions in the email or by contacting us. Transactional messages about quotes, orders, proofs, shipping, account activity, security, or customer support are not marketing emails and may still be sent when needed to provide the service.
10. Children
Our site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Orders involving youth teams, schools, camps, or children must be submitted by an adult with authority to provide the necessary information and artwork. If you believe a child under 13 has provided personal information to us, contact us so we can review and delete it where required.
11. International Visitors
We are based in the United States. If you access the site from outside the United States, your information may be processed in the United States and other locations where our service providers operate. The site is currently designed primarily for U.S. customers unless we expressly state otherwise.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the site with a revised effective date. If changes are material, we may provide additional notice where appropriate.
13. Contact Us
[Legal business name]
[Mailing address]
Email: [Support email]
Phone: [Business phone]